team member

Muscle Shoals location

date POSTED: 9/24/2019 | job classification: non-exempt / hourly




Job Summary
Seeking a positive, energetic individual who can provide excellent customer service and perform daily duties in a fast-paced work environment. This is an entry level position with the opportunity to grow and advance with the company. It is primarily an operational position working behind the scenes in the kitchen or directly with the customers via the front dining room counter or the drive-thru window. Team members play a vital role in carrying out daily operations including preparing and delivering food, operating registers and handling money, and providing exceptional customer service.

Essential Job Functions:
• Assist the Store Management Team in the daily operations of the store
• Perform specific and general duties in the restaurant including welcoming and greeting customers upon entrance, aiding customers in placing orders, handling money in a honest fashion, preparing and delivering food in a timely manner, cleaning and stocking kitchen positions, maintaining store appearance by cleaning, stocking, and monitoring the inside and outside of the building throughout your scheduled shift, and ensuring each customer leaves with a smile
• Understand and follow the chain of command with any and all issues
• Ability to provide exceptional customer service and maintain customer relations to create a loyal customer base
• Must be able to work well in a team setting and maintain a solid work ethic under stress and pressure
• Deliver excellent customer service by memorizing the menu and having the ability to share other services that our company provides to ensure a positive experience for our customers
• Maintain a positive, attentive manner during peak times and shift changes
• Complete opening, closing, and preparation procedures for the following shift by setting up, stocking, and breaking down service stations
• Have a desire to be involved in further training opportunities and programs
• Adhere to the details of the operation, including all operating standards, food standards, service standards, and policies and procedures as outlined in the company handbook
• Abide by sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Comply with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Follow proper safety and security procedures to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Report any and all guest or employee accidents to the Store Management Team
• Exhibit a willingness to positively receive feedback and constructive criticism
• Promote positive customer service in all areas & ensure that excellent customer service is being displayed to all guests
• Report complaints to the Store Management Team to ensure that any and all appropriate actions are taken to turn dissatisfied guests into return customers
• Maintain regular and required attendance
• Perform other duties as assigned

Additional Responsibilities:
• Must consistently maintain a strong sense of integrity and honesty
• Demonstrate appropriate behaviors, good morals and values, and set an overall positive example for all team members
• Maintain and demonstrate a strong work ethic and excellent time management skills
• Maintain a friendly, polite attitude while taking orders from customers and delivering food to the respective customers in a timely-manner
• Ensure all orders are accurate and served in a timely-manner
• Remain pleasant when addressing customer concerns
• Consistently adhere to all housekeeping, safety, and maintenance company policies and procedures
• Understand the proper function, operation, and maintenance of all equipment in the store
• Develop and maintain a strong relationship with customers. Go above and beyond to ensure that each customer is approached and their needs are individually addressed and properly met
• Always ensure that each customer leaves satisfied and has experienced the absolute best dining experience possible

Work Environment:
• Team members can either work in part-time or full-time positions. Hours worked include evenings, weekends, and some holidays. We are closed on Sundays, Thanksgiving, Christmas, and New Year’s Day
• Ability to perform all functions at the restaurant level, including assisting with delivery and catering when needed
• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing up to 50 pounds, and repetitive hand and wrist motion
• This position works with hot, cold, and hazardous equipment as well as operates phones, computers, POS system, cash register, and other office equipment

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Qualifications:
• Dedication to providing exceptional customer service
• Food service or retail experience preferred
• High school diploma/GED or working towards diploma required
• Basic business math and accounting skills required
• Ability to use technology and to learn new software programs
• Ability to multi-task and display excellent time management skills
• Excellent communication and interpersonal skills required
• Respect for authority and ability to follow chain of command
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